Loyalty Programmes | Elite Management System | ESP Leisure Ltd Loyalty Programmes
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Loyalty programmes

Customer loyalty schemes are an effective way of improving customer spend and retention levels.

The Elite loyalty programme allows you to focus on your customers and members and improve their overall satisfaction. Elite’s loyalty scheme offers your members the choice of purchasing Levy online or at any onsite PoS terminal. This is the only loyalty scheme available that rewards your customers financially the more they visit your site.

Cashless Levy System

One single membership card

To be used site wide, this saves costs and improves customer service.

Card top up at any PoS

Your guests will be able to top up their card at any PoS on site.

Voluntary / Mandatory Account Top-up

Card top up can be incorporated as part of the annual subscription process or on an ad-hoc basis, providing flexibility in levy or loyalty programmes.

Site wide levy system

Operate your Levy Schemes throughout the entire operation enhancing customer service and creating a greater opportunity to increase profit.

Flexible level of discount set by product group

Tailor discount levels throughout your site to meet business requirements.

Loyalty Management

Points per pound spent based on product group

Automatic calculation based on product group providing flexible marketing opportunities.

Point redemption vouchers

Automatic creation of vouchers based on points accumulated. Streamlines processing and administration time.

Instant point redemption at any POS

Offering your guests greater flexibility.

Discount Scheme Management

Automatic multi-tier discount bands

Configure predetermined discounts by product group to provide automatic discounts.

Restriction on operator discounts

Prevent unauthorised use of discounts. Increasing control and profits.

Audit reporting of individual discount transactions

Records spend history providing proof of use.

Automated tiered discount scheme

The only solution in the leisure market that rewards your customers with cheaper fees the more they play. Improves customer loyalty and retention.