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Elite is the most feature rich and widely used integrated management system available.

The Elite Management System comprises of a set of modules which means that Elite runs all aspects of your business.

Elite is capable of supporting standalone golf venues all the way through to the UK’s largest leisure groups, clear demonstration that the scalability of Elite is beyond compare.

Our goal is to give you a clear competitive advantage and we are confident that we have both the knowledge and the experience to provide the most efficient and comprehensive management solutions available today.

Core Modules

Elite Business Intelligence Screenshot

Business Intelligence

The tools within the business intelligence suite are designed to retrieve, analyse and dissect data from every area within your business.

The reports and graphs generated allow you to view historic data, measure current performance and plan areas targeted for future growth giving you the edge over your competition. Our goal is to help you create a better business plan and manage yield.

CRM

The client database retains detailed information that is instantly accessible to staff and manages client profiles, historical transactional and marketing information. The ability to email individual members and user-defined segments provides an innovative means of staying in touch with clients.

The system accommodates a diversity of membership levels and enables a membership card to be used for a whole range of purposes from an electronic access key to a payment card.

The system includes the ability to collect subscriptions by direct debit and can accommodate joining fees, rolling memberships and automatic renewals. Multiple direct debit runs can be completed during any given period.

Elite Customer Relationship Management Screenshot
Elite Bookings Screenshot

Bookings

The Elite Point of Sale module enables returns to be maximised by more effective stocking and tracking essential revenue stream. Complete with full Order Management and Inventory Control, the system allows ‘just-in-time’ re-ordering as well as identifying high value or rarely sold goods to avoid overstocking.

A detailed Transaction Audit tracks inventory movement including a sales history by item, supplier and product group enabling informed decision-making on product mix and depth for re-ordering purposes.

Interaction with Elite’s Customer Relationship Management module and the Booking module is made directly from the Point of Sale providing a single point of service for your members and visitors.

Point of Sale

The Elite Point of Sale module enables returns to be maximised by more effective stocking and tracking essential revenue stream. Complete with full Order Management and Inventory Control, the system allows ‘just-in-time’ re-ordering as well as identifying high value or rarely sold goods to avoid overstocking.

A detailed Transaction Audit tracks inventory movement including a sales history by item, supplier and product group enabling informed decision-making on product mix and depth for re-ordering purposes.

Interaction with Elite’s Customer Relationship Management module and the Booking module is made directly from the Point of Sale providing a single point of service for your members and visitors.

Elite Point of Sale Screenshot
Elite Food and Beverage Screenshot

Food & Beverage

From snack kiosks and take-away outlets to bars and fine-dining restaurants, the Elite Food & Beverage System will enable you to provide an efficient service to your customers.

The system includes a live stock system to control your orders, deliveries and stock check processes and reporting.

Automated discount schemes for members can be pre-programmed to provide a flexible environment for members whilst being transparent to visitors.

Elite is the only system that allows Food and Beverage operations to access the Club’s booking system from within the Point Of Sale, providing a higher level of customer service.

Expansion Modules

Online & Mobile Bookings

The Elite Live online solution provides live updates to the booking screen when a booking has been made, allowing you to maximise your revenue by taking reservations from every possible source in ‘real time’.

You decide on which days and at which times (if any) to make your facilities available, with full control over the variable availability of visitor bookings compared to member bookings. A suite of reports provide details of the bookings generated to allow analysis of day, time and activity utilisation.

Payment can be taken by credit/debit card at the same time the booking is confirmed, via ESP’s secure website. Payments are then credited directly to your nominated bank account.

Elite Live! Online & Mobile Bookings Screenshot
Elite Loyalty Screenshot

Loyalty Programmes

Customer loyalty schemes are an effective way of improving customer spend and retention levels.

The Elite loyalty programme allows you to focus on your customers and members and improve their overall satisfaction. Elite’s loyalty scheme offers your members the choice of purchasing Levy online or at any onsite PoS terminal. This is the only loyalty scheme available that rewards your customers financially the more they visit your site.

Mobile Technology

As the world readies itself for mobile internet use to surpass desktop internet use ESP offers you amazing mobile app based technology to keep your business ahead of the curve.

Open up your business to mobile functionality so your guests and visitors can easily access your services on the go.

Take advantage of the mobile tech revolution.

Elite Mobile Technologies Screenshot
Elite Access Control Screenshot

Access Control

ESP’s Access Control package will ensure the safety of your premises and customers. From electronic barriers through to on-screen members’ pictures, our comprehensive security software can operate virtually any door, turnstile or barrier through the use of Card or PIN access. Eliminate the need for multiple cards by using your membership cards as door entry cards.

The ability to display members pictures on any point of sale or PC, offers your staff a unique tool, better than any signature, which also avoids the embarrassment of having to ask valued customers for identification.

Driving Range Integration

Working closely with ball dispenser manufacturers such as European Golf Machinery and Range Servant, ESP have developed an interactive link to the driving range ball dispenser.

Control ball dispensing by issuing PIN/Barcode from the electronic point of sale or topping up a contactless card, eliminating the need for tokens or cash at the ball dispenser.

Using Elite Driving Range Integration gives you the tools to manage basket size in every way possible. Changing basket size by time/day or manipulating basket price for range card holders whilst producing dispensing reports in a breeze.

Elite Driving Range Integration Screenshot
Elite Handicapping and Competitions Screenshot

Handicap & Competition Management

Elite Live’s comprehensive CONGU Handicap & Competition module provides the ability to manage competitions and handicaps from almost any device with an internet connection resulting in faster processing and more convenient administration for the handicap secretary.

Combined with our online member services and booking portal it provides a seamless experience for your members, visitors and handicap secretary alike, giving anytime access to bookings, competitions, statistics and much more.

Its customised design to match your Clubs own website enhances your clubs
brand and customers journey.

Ranger Application

The Ranger Application provides you with all the live tee sheet information you would expect at any clubhouse terminal, but uniquely on a mobile device. Could paperwork on your first tee be a thing of the past?

Communications between clubhouse staff and ranger are optimised, the App provides instant validation of guest’s arrival and payment status, helping you to maximise course revenue. The system even goes as far as providing the ranger with player recognition imaging technology, easily confirming the ID of your members and visitors without the need for intrusive questioning.

Your staff can also access detailed information on bookings and drill down into each individual tee time slot. Conversely ranger validation is instantly updated across the system for all staff members to view.

At the touch of a button this App allows the on course staff to initiate a full download of all the days booking information, conveniently streamed to a mobile device. This improved efficiency not only allows your course ranger to assess and monitor speed of play, but also provides real time information about the players on your course.

Elite Ranger App Screenshot
Specific Modules
Elite Spa Management Module Screenshot

Spa Management

The complexities of spa treatment bookings are easily managed with the Elite Spa Bookings module.

The software can determine whether the selected treatment requires a specific therapist, treatment room or item of equipment and will check availability before confirming the booking.

Therapists can also be allocated their own treatment room, ensuring additional control over the booking screen availability.

The option to view diaries by therapist, room, day or week ensures that available time is easily found. These views can be configured individually for each desktop, ensuring that the appropriate view is always displayed.

Property Management System

The Elite Property Management module provides a sophisticated tool, which is capable of simultaneously booking accommodation, leisure activities and golf from one convenient screen.

Present your guests with one card on arrival; this will allow room access and the ability to charge goods from any department including Food & Beverage and Retail to a single guest room account.

The Elite Property Management module integrates to in-room controls, such as telephony, heating and lighting software. Charges associated with in-room services, e.g. Telephone Charges, are directly posted to the room account. On check-out, the guest is presented with one clear statement detailing all expenditure over the duration of their stay.

Elite Property Management System Screenshot
Elite Leisure Management System Screenshot

Leisure Management

At the heart of the Elite Leisure Management solution is the sophisticated CRM module. This comprehensive database enables a wealth of information to be gathered enabling you to get to know your clients, their lifestyles and preferences. The system will improve retention levels providing operators with a greater understanding of the dynamics of their club.

Smart card technology can be used for payment, creating a cashless environment and can also be used to accumulate loyalty points or award discounts. The same card can double as an access card and locker key.

Golf Management

Our comprehensive Golf Management solution has been designed to meet the diverse requirements of all golfing establishments. From independent members clubs to large multi-location facilities, we can tailor a leisure solution to suit a variety of business requirements.

The Elite Management system is currently installed in over 200 venues across the UK & Ireland. This module of Elite, incorporates a host of golf specific functionality such as; tee time, lesson and competition management.

Elite Golf Management Software
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